Ordering from KCK Industries

To place orders call 888-880-1967.

Alternate methods of ordering:
To place orders via fax 818-997-8574
Email orders to orders@kckind.com

Back Orders

KCK Industries strives to fill all orders complete. However, we occasionally experience out-of-stocks on some merchandise. It is our policy to pay freight on backorders (excluding enteral products, cleaning solutions, gloves, milk, DME products and bulk incontinence items).

Our Shipping Policy

KCK Industries will pay for Ground service for orders that exceed $200 (excluding enteral products, cleaning solutions, gloves, milk, DME products and bulk incontinence items). KCK Industries can provide premium shipping services including Next Business Day and Second Business Day. Charges for shipping services other than Ground will be added to the invoice. Orders placed before 4:00 p.m. will be shipped the same day.

Our Return Policy

Product can be returned for 100% credit if returned within 30 days of purchase without any obligation and the title and risk of loss on such goods shall not pass to the customer until the expiration of the 30-day period. Product returned after 30 days of purchase will be charged a 15% restocking fee. KCK Industries will only accept product returned within six months from the date of purchase.

All returns must be returned in original packaging and are subject to inspection by KCK Industries. No credit will be issued for product that we determine cannot be resold.

Any product shortage or shipping errors must be reported to our Customer Service Department within 48 hours from receipt of the order.

Product returned for credit should be sent prepaid to:

KCK Industries
Attn: Returns
14941 Calvert Street
Van Nuys, CA 91411

Each return should include a return authorization number. Please call our Customer Service Department at 1-888-880-1967 to obtain a return authorization number. Please have the invoice number and date of purchase available when calling. KCK Industries can send a call tag for an additional charge.

Customer agrees that notwithstanding any provisions of the Uniform Commercial Code or any state law pertaining to transfer of risk of loss or transfer of title, the risk of loss on products purchased from KCK Industries by Customer and title to those products shall not pass to Customer until 30 days after invoice date, to accommodate the KCK Industries return policy, or upon receipt by KCK Industries of full payment.

Our Terms and Conditions

The KCK Industries Terms and Conditions of sale of its products are as set forth in its Credit Application and in its catalogs and website. Standard terms are net 30 days from invoice date after Credit Application has been approved. Payment options include Visa, MasterCard, American Express, Discover, personal check with approved Credit Application, and C.O.D. Customer's check for C.O.D. orders will be accepted if KCK Industries has accepted the bank reference supplied by Customer. Please call for all other payment options (C.O.D. is not available for drop ship orders.)